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Return & Refund Policy

At Mooxtic, our aim is for every customer to be completely happy with their purchase. However, we understand that sometimes things may not meet your expectations, and in those instances, we’re committed to offering a straightforward and effective return and refund process.

Return Policy

You have up to 40 days from receiving your order to decide if you want to return any items. To begin the return process, please reach out to us at [email protected] with your order details, the items you’re returning, and the reason for the return. We’ll get back to you promptly with instructions on how to proceed.

Items eligible for return must be in their original condition and packaging. We cannot accept returns of items that have been used, damaged, or otherwise altered. Approved returns will be refunded to the original payment method within 8-10 business days, excluding shipping costs, unless the return is due to our mistake.

Refund Policy

If you encounter an issue with your order, such as receiving a damaged, defective, or incorrect item, please notify us at [email protected] within 7 days. We ask that you include photos of the issue, your order number, and a description of the problem in your message. After reviewing your claim, we will instruct you on how to return the item for a refund or exchange.

Should you wish to cancel your order before it ships, get in touch with us immediately. We’re able to issue a refund to your original payment method within 8-10 business days under these circumstances.

Please be aware that gift cards are final sale and cannot be refunded.

International Returns

International customers looking to return items should contact us at [email protected] to start the return process. Be advised that you will be responsible for the return shipping costs. We recommend shipping your return with a method that provides tracking and keeping the receipt until your return is fully processed.

Upon receipt of your returned items, a refund will be issued to your original payment method within 8-10 business days. Please note, we cannot refund any customs duties or taxes incurred on your order.